Terms of Service

Terms of Service

Last updated: August 17, 2026

Please read these Terms of Service carefully before using cayamalaser.com (the "Site"), operated by Neo Dimension Electronics Co., Limited (Company Registration No.: 80889969, Registered Address: UNIT 502-2, 5/F, MIDAS PLAZA, 1 TAI YAU STREET, SAN PO KONG, HONG KONG), hereinafter referred to as "CAYAMA", "we", "us", or "our". By accessing or using our Site, you agree to be bound by these Terms.

Use of Our Site

You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase on our Site. You agree to provide accurate and current information when placing an order.

Products and Pricing

We make every effort to display our products and their features accurately. However, we do not warrant that product descriptions, images, or other content on the Site are always accurate, complete, or error-free. Prices for our products are subject to change without notice.

Intended Use

CAYAMA products are intended for external, at-home scalp care use as described on our product pages. They are not intended to diagnose, treat, cure, or prevent any disease. Please refer to our Usage & Safety Guide and product packaging for full instructions and precautions before use.

Orders and Payment

By placing an order, you are making an offer to purchase a product. We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing or product information, or suspected fraud. Payments are processed securely through our third-party payment providers.

Shipping and Delivery

Please refer to our Shipping and Delivery page for information on shipping times, methods, and costs.

Returns and Refunds

Please refer to our Refund & Return Policy page for information on eligibility, timeframes, and the return process.

Warranty

We stand behind the quality of our products. All CAYAMA devices come with a 2-year warranty against manufacturing defects. If your device develops a verified quality issue, please contact us and we will repair or replace it at no cost to you. This warranty does not cover damage caused by misuse, accidental damage, or normal wear and tear.

Limitation of Liability

To the fullest extent permitted by law, CAYAMA shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or Site. Our total liability for any claim shall not exceed the amount you paid for the applicable product.

Intellectual Property

All content on this Site, including text, graphics, logos, and images, is the property of Neo Dimension Electronics Co., Limited or its content suppliers and is protected by applicable intellectual property laws.

Governing Law

These Terms of Service and your use of this website shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles. If you are a consumer and mandatory consumer protection laws in your country of residence contain provisions that cannot be derogated from by agreement, those provisions shall prevail to the extent of such conflict.

Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

Contact Us

Questions about these Terms can be sent to support@cayamalaser.com.